- Sleek interface
- Good tech support options
- Some useful included utilities
- Anti-spam support lacking
- No parental controls
- Noticeable system impact
By Charles P. Jefferies
Those of us in multi-user households can appreciate the more comprehensive protection offered by a full security suite like Webroot Internet Security Complete 2011 — read on for our full review.
Internet Security Complete 2011 is Webroot’s most comprehensive home security solution. It is priced at MSRP $79.99, which protects up to three computers for one year; most basic anti-virus suites only protect a single computer.
Security Complete includes the expected features such as anti-virus and anti-spyware protection. Webroot justifies Security Complete’s higher price compared to their bread-and-butter MSRP $39.99 AntiVirus with Spy Sweeper by adding the following:
- Two-way firewall
- Identity protection: protect/manage passwords, enables safe shopping/banking from any browser, identity theft protection, monitors credit cards for suspicious activity
- 10GB online storage space and file syncing/sharing between computers
- System cleanup tools to improve PC performance and free up hard drive space
- License covers three computers
All of Webroot’s home security suites include free U.S.-based phone support for one year, which is a feature I like; it is a fact that some people will need help with this product. Too many antivirus vendors make their support info hard to find.
Download & Installation
Webroot’s basic installer is 12MB, which downloads and installs other program components (probably amounting to around 50MB-100MB, which could take some time to download depending on your Internet connection). We use the recommended settings since that is what most users will do. The install was quick and took just a few clicks and a few minutes.
Once installed, Webroot initiated a full system scan and downloaded updates.
Webroot overhauled the look of all their home security software for 2011. The home screen has a sleek and modern look, though I have to admit the purple and green color scheme takes some getting used to.
A large icon in the center indicates overall protection status; red means your computer is at risk, yellow means there are minor issues, and green means good to go. If anything but green, the program displays options next to the icon showing what needs to be done (usually just clicking a “Fix” button).
There are four categories in the main interface: PC Security, Sync & Sharing, System Cleaner, and Identity & Privacy; placing your mouse over any of them shows statistics and options.
Security Complete is preconfigured for maximum protection; program components can be customized by clicking “Edit Settings”:
Most of the settings are self-explanatory, though there is really no need to change anything here. It took me a minute to figure out I could change other components’ settings by clicking the icons at the top. Clicking on the Home icon in the top left goes back to the main screen.
Clicking on the items in the purple bar at the bottom of the screen brings up settings for the program as a whole and your account. Examples of options found here include scheduled scans and proxy settings. The My Account button shows how much time is left on your subscription, how many products are registered under your account, and which computers they are installed on; the notifications button displays any actions you might need to take (usually nothing; Webroot will tell you if anything needs to be done without having to go here).
I like the Support section, mostly because it displays a telephone number in plain sight.
On the whole I like the interface though it is not as well structured as it could be; that is a side effect of trying to make it look pretty. Some of the settings could have been grouped together in a more efficient (read: compact) manner. On a more positive note there is no information overload and most of the options are in plain English.