Dell XPS 13 (2014):Conclusion

March 24, 2014 by Michael Wall Reads (114,288)
Editor's Rating

Ratings Breakdown (1-10)

    • Software & Support
    • 8
    • Upgrade Capabilities
    • 6
    • Usability
    • 8
    • Design
    • 9
    • Performance
    • 8
    • Features
    • 7.5
    • Price/Value Rating
    • 8
    • Total Score:
    • 7.79
    • Rating 1 to 10, top score 10


Dell may not have reinvented the wheel with the new XPS 13, but it has taken a great notebook and made it only better. The curvaceous well-built design and spacious keyboard are still just as alluring as they were last year, and the upgraded specs and features reinvigorate the device to compete against even the most promising ultrabooks on the market.

The touch display allows users to get the most out of Windows 8.1’s interface, while the Haswell CPU insures that the XPS 13 offers the top-notch performance and battery-life expected from a high-end ultrabook.

The Dell XPS 13 still isn’t perfect. The lack of connectivity (namely a SD card reader) may be discouraging for some (especially business users), but this small issue does little to mar the overall package. The boost in performance and added touch capabilities in conjunction with the laptops stellar design help make the XPS 13 a top-tier ultrabook.




  • beautiful glossy display
  • spacious keyboard
  • svelte sturdy design
  • long battery life


  • limited connectivity
  • runs hot when taxed



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  1. xrilin

    I bought this computer for my fiance for school and it has been a complete NIGHTMARE. Google Dell laptop cursor problems or mouse problems. The computer randomly will select things when you dont even touch it! She cannot even use the computer because while using it the computer will select a different window, or tab, or paragraph etc etc. We have told dell of the problem and been through hours and hours of customer service bull crap. Every time its someone who barely speaks english and they have us do the same perfunctory steps that we have already done. Finally they replaced the mousepad and mother board. Guess what?? IT STILL HAS THE SAME EXACT PROBLEM. I then spent 3 hours on the phone trying to get them to replace the laptop…..they wouldnt do it!! I called multiple times to talk to a manage and each time the manager was “IN A MEETING” which means they either were lying or do not have managers. Lastly we sent it in to get repaired through dells 3rd party company. They replaced the hard drive and the operating system. YET AGAIN THE SAME PROBLEM PERSISTS!! DELL SELLS CRAP COMPUTERS AND THEY KNOW THEY ARE CRAP!!! HUNDREDS OF PEOPLE HAVE THIS SAME PROBLEM, LOOK ONLINE AT FORUMS!! I WILL NEVER BUY ANOTHER DELL AGAIN, TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE!! DO NOT BUY THIS COMPUTER IF YOU WANT IT TO BE ANYTHING MORE THAN A PAPER WEIGHT!! DELL HAS DISABLED REVIEWS ON THE DELL WEBSITE…AFTER LOG IN AND CLICKING ON THE “WRITE REVIEW” BUTTON YOU GET REDIRECTED TO THE COMPUTER SALE PAGE!! IT IT LIKE THIS FOR EVERY LAPTOP!! WHAT DOES THAT TELL YOU ABOUT DELL PRODUCTS??

  2. Morlaco

    I own the XPS 13 that comes with Ubuntu preinstalled and it performs great. You had a bad experience from what seems to be a defective unit, but that doesn’t mean the model is bad. Actually, almost all reviews online are very positive about this laptop.

  3. Morlaco

    The problem I found with this laptop, is an unbearable coil whine while keyboard backlit is on. This may easily become a deal breaker since when working in dark (and usually quiet) places is usually when I need most the backlit keyboard.
    This is a known issue this model has, and Dell has been unable to solve it after a year of people complaining.

  4. starflex

    Unfortunately, after one year, the touchpad problem is still there.

    It doesn’t happen on Ubuntu, where apparently works well. All the Windows users are reporting ithe problem. The touchpad is not usable, already tried different workarounds to solve the problem, third party softwares, modded drivers, everything.

    The cursor randomly jumps from one side to the other of the screen, phantom clicks (even with the touch-to-click disabled).

    Awful experience, and it is not mine that it’s defective. They all are like this. I have to carry a mouse every time.

  5. Teddy1

    DELL is a don’t buy..

    XPS is more likely to have faults. I bought Dell XPS 13, i7, 16 RAM, 512ssd (touch screen) say top of the range they have.
    Built quality is poor!
    I am sending my one back because of the fan. Arrived already faulty.

    My friend bought one which came with a faulty graphic card.

    Customer service is so poor that I am not taking any further risks to order a new one. I bought XPS13 on line on 08.03.16 seller promised to deliver it on 11.03.16 however it only dispatched China on 11.03.16 and arrived on 16.03.16 faulty. Customer service is so slow to respond & it will be collected tomorrow on 21.03.16. Refund will be processed in another 7 days. I say it is a waste of time for a normal consumer. . . Buying x1 at least when I get it I know that company is not hiding their numbers, will respond same day (not like Dell in 2 business days), customer service won’t allow such terrible resolutions when resolving these type of issues arising from their own incompetence and negligence….

    Posting this review because I am very upset with Dell & their customer service. No reputable manufacturer would allow their clients to be in a situation like this – cannot get a product which works and waist time until refund is processed. I personally lost 2 weeks so far and still have no refund and no laptop….