Toshiba Recalls Tecra, Satellite, Portege Notebooks for Bad Memory Modules

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Toshiba has announced today it is recalling certain models of its Satellite, Portege and Tecra line of notebooks.  In other words, every line they offer.  Some models are using memory components that could cause blue screens, intermittent lockups or undetected memory data corruption.  Toshiba indicates the likelihood of this happening is low, but will be initiating an exchange program at no cost to consumers.  View this article for specific notebooks affected and Toshiba contact information.

The following Toshiba machines are potentially affected by this bad memory module issue:

  • TECRA S1
  • TECRA 9100
  • TECRA M1
  • TECRA M2
  • Satellite 2400
  • Satellite 2405
  • Satellite 1110
  • Satellite 1115
  • Satellite Pro M10
  • Satellite Pro M15
  • Satellite M30
  • Satellite M35
  • Portege R100
  • Portege M200/M205
  • Dynabook T5
  • Dynabook E6
  • Dynabook V7
  • Dynabook Satellite M10
  • Dynabook SS S7
  • Dynabook SS 2100
  • Dynabook E7
  • Dynabook V8
  • Dynabook V9
  • Dynabook VX1
  • Dynabook SS M200

Customers who own any of the notebook PCs listed above can download a Toshiba-developed utility that analyzes their PC’s system to determine whether or not it contains the components being recalled. The utility can be downloaded from Toshiba’s website or from the Toshiba websites serving each region. Alternatively, customers can also receive a copy of the utility on CD media by calling their local Toshiba customer service center. If the utility identifies the component as being contained in the customer’s PC, it provides the customer with all the information required to receive a free replacement component.

For more details, please see the Toshiba America Information Systems, Inc. web posting at www.toshibadirect.com/CEP or call Toshiba customer service representatives at 1-866-544-1325.

Toshiba has not revealed how many machines worldwide might be affected by the problem.

Back in June, HP did a similar recall on notebooks containing bad memory modules.  In both cases neither HP or Toshiba have disclosed who the third-party supplier of bad memory modules is.

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