Newegg Explains Fake Chip Mishap

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Remember the fake CPU saga Newegg blasted its customers with over the weekend?  The electronics retailer made a comment on its Facebook page today that explains in some small part a little of what happened.

Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.

Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us “demo units.” We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.

What’s interesting is that Newegg calls out its supplier for outright lying to them; the supplier in question, IPEX, has since had its partnership with the parts store terminated. Contrary to earlier reports, D&H Distributing is not in fact the company that supplied Newegg with the counterfeit products; it explains why the company so rabidly sent out cease and desist orders to outlets reporting on the story.

Newegg said that they’re working with Intel and the “appropriate law enforcement authorities” to rectify the situation; hopefully with the supplier long gone, users expecting fast Core i7 CPUs for a new computer build won’t be finding aluminum blanks anymore.

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