Not all that long ago, we saw user confidence in NVIDIA products take a drastic nose dive as tens of thousands of their video cards turned out to have issues with faulty chipsets. Now it looks like ATI is suffering as well, as 15000+ 512MB HD3800 series cards are starting to fail.
It looks like the problem is multifaceted in nature, with some cards suffering from inadequate power distribution and others from poorly written BIOSes. As it turns out, Diamond didn’t actually manufacture the cards; they simply rebranded and resold them for GeCube, but it looks like their testing wasn’t up to snuff. Alienware, who received the bulk of the video cards, is reporting failure rates of up to 10%, which is outrageous. They felt the issue was serious enough that they returned all of the unused stock to the board maker. Diamond rebutted the claims, saying “Diamond manufactures the most reliable graphics cards in the industry and our customers’ satisfaction is our first priority.”