Panasonic released a new case study last week revealing Amica’s successful deployment of Toughbook 18 and 19 convertible tablets, which have increased auto appraiser efficiency and overall customer satisfaction.
Amica choose the Toughbook convertible tablets to replace standard business laptops. With standard notebook models, Amica noted several issues including regular disk failure and poor Internet connections. With the Toughbook 18 and 19, however, Amica stated that the devices were far more resilient and maintained consistent Internet connectivity – allowing appraisers to write estimates onsite and greatly increasing their productivity.
“The Toughbook 18 really stood out because it had the functionality and flexibility of a tablet and a clamshell, but it’s also rugged and lightweight,” said Larry Brown, Senior Systems Engineer with Amica. “The Toughbook 18 is also compatible with the estimating software and allows appraisers to attach notes and utilize drop-down menus through the dual-touch screen.”
As a result of the Toughbook implementation, appraisers have been able to handle more work in less time. Average inspections completed rose 27 percent, roughly equating to two more claims a day on average. While the average cycle time, or the amount of time it takes consumers to receive payment, was decreased by 24 percent. Additionally, the Toughbooks proved to be far more reliable; employees only experienced a 0.02 percent failure rate, compared to the 20 percent failure rate experienced with standard business notebooks.