When you buy a laptop computer it's all to easy to get caught up in getting the best specs, latest features and best looking machine for the most reasonable price you can. There's one thing people often forget when buying a notebook though. Service and support are as important as specs and features, you're buying more than a product when you buy a laptop. You're also buying into a company and trusting they'll provide you with a quality working product, and if not initially, they'll see to it that you are as soon as possible. But not all companies are equal when it comes to service and support. According to a recent survey by PCWorld EMachines, IBM and Apple brands are best with support, while Sony and HP sit in the cellar.
IBM has announced that China's Lenovo Group Ltd. will buy and control IBM's PC making business for $1.25 Billion. IBM pioneered the PC business 23 years ago and leaves as it views profit margins too narrow to be worth pursuing any longer. Lenovo will take control of the IBM PC business in the 2nd Quarter of 2005.
IBM started the PC revolution well over twenty years ago now. They and Toshiba were two of the first companies on the scene with Laptops. And while IBM is number 3 in PC sales behind Dell and HP, the drive to lower margins on sales of desktops and laptops is likely causing IBM to exit what it views as a commodity business now. The tragedy is that the ThinkPad brand has been one of the highest quality and innovative line of laptops with the best service and customer satisfaction provided. It will be a loss to the consumer, no doubt.
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